Bytepad Docs
  • 👋Introduction to Bytepad
  • Overview
    • 🚀Key Features of Bytepad
      • 🛰️Platform
        • Project Showcase
        • Community Engagement
    • 🏅Curator System
    • 💲Refund Policy
  • Discounts, Allocations & Incentives
    • 🤝Guaranteed Allocations
    • 🔥Incentives
    • ⚡Discounts
  • Participation Rules
    • 👨‍⚖️For Project Owners
    • 😎For Investors
  • User Support and Assistance
    • 🦸‍♂️Support Channels
  • Policies
    • 👮‍♀️Terms of Use
    • 👮‍♀️Privacy Policy
Powered by GitBook
On this page
  1. User Support and Assistance

Support Channels

  • Live chat: Available during business hours for immediate assistance on Telegram.

  • Email support: For less urgent inquiries and detailed explanations with Contact Page.

  • Ticketing system: Allows you to track the status of your support requests on support page.

Response Times:

We strive to respond to all inquiries promptly and efficiently. Our typical response times are:

  • Live chat: Within minutes

  • Email support: Within 24 hours

  • Ticketing system: Within 48 hours

Self-Service Resources:

In addition to our dedicated support team, we offer a comprehensive collection of self-service resources:

  • FAQs: Answers to frequently asked questions.

  • Knowledge base: A searchable repository of articles and guides.

  • Video tutorials: Step-by-step instructions on how to use Bytepad's features.

PreviousFor InvestorsNextTerms of Use

Last updated 8 months ago

🦸‍♂️