> For the complete documentation index, see [llms.txt](https://bytepad.gitbook.io/bytepad-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://bytepad.gitbook.io/bytepad-docs/user-support-and-assistance/support-channels.md).

# Support Channels

* **Live chat:** Available during business hours for immediate assistance on [Telegram](https://t.me/ByteXC/72331).
* **Email support:** For less urgent inquiries and detailed explanations with [Contact Page](https://bytexc.io/contact).
* **Ticketing system:** Allows you to track the status of your support requests on [support page](https://support.bytexc.io).

**Response Times:**

We strive to respond to all inquiries promptly and efficiently. Our typical response times are:

* **Live chat:** Within minutes
* **Email support:** Within 24 hours
* **Ticketing system:** Within 48 hours

**Self-Service Resources:**

In addition to our dedicated support team, we offer a comprehensive collection of self-service resources:

* **FAQs:** Answers to frequently asked questions.
* **Knowledge base:** A searchable repository of articles and guides.
* **Video tutorials:** Step-by-step instructions on how to use Bytepad's features.